VERITREAD PRIVACY STATEMENT
Please direct questions regarding this statement to email@example.com.
When does VeriTread collect my personal information?
VeriTread gathers information from users in four ways: voluntary registration, cookies, web beacon technology and log files.
Voluntary Registration. When you register with VeriTread, we ask for certain necessary personal information. Other specific services may have additional registration requirements and may require you to provide additional information.
Cookies. When you access our websites, or use our applications and/or services and tools, we may place small data files on your computer or other device known as a "cookie". VeriTread uses a browser cookie to remember your login name (but not your password), as a reminder to assist you the next time you log on to our Site. A cookie helps the Site to recall your specific information or subsequent visits in order to simplify the process of delivering relevant content and ease site navigation. You have the ability to accept or decline cookies by modifying your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to use interactive features of this or other websites that depend on cookies.
You may also encounter cookies from third parties, known as service providers, that we have allowed on our site that assist us with various aspects of our web site operations and services. VeriTread maintains no control over these third party cookies that you may encounter.
Web Beacons. VeriTread may use electronic images known as web beacons - sometimes called single-pixel gifs - that assist in delivering cookies on our sites and allow us to count users who have visited those pages and to deliver co-branded services. We may include web beacons in promotional email messages or our newsletters in order to determine whether messages have been opened and acted upon. VeriTread may also employ web beacons from third parties in order to help us compile aggregated statistics and determine the effectiveness of our promotional campaigns.
Log Files. VeriTread may also log standard information about your visit, including your IP address, browser type and language, access times, referring website addresses, the pages you view, the links you click and other actions taken in connection with the Site for the purposes of systems administration or to report information in aggregate form to our advertisers, sponsors, and corporate partners.
How is my personally identifiable information used?
We use the personal information you submit to operate, maintain, and provide to you the features and functionality of the Site.
Customized Look and Feel. We use your voluntary information, cookies, web beacons, and log file information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the Site; (b) provide a customized look and feel and personalized content and information; (c) monitor the effectiveness of our service; (d) monitor aggregate metrics such as total number of visitors and traffic patterns, demographics, users' preferences, and other information in the aggregate; (e) diagnose or fix technology problems reported by our users or engineers that are associated with the IP addresses controlled by a specific web company or ISP; and (f) help you efficiently access your information after you sign in.
E-mail. If you register with our Site, from time to time, VeriTread may email you with informative messages about our services or third party products and services we believe may be of interest to you.
With whom does VeriTread share information?
VeriTread may share user information with specific third parties for the purpose of providing additional services. In particular, VeriTread has several service partners who provide services or products and as part of such operations, these companies may be provided certain of your contact information. In addition, VeriTread also discloses aggregated user statistics in order to describe our services and to reach prospective partners, advertisers and other third parties. However, aggregate data is not traceable to you specifically. Except for these situations, we will not disclose your personal information to any third parties except to the extent necessary to provide you with a requested service or under circumstances required by law. We will disclose your personal information when we believe in good faith that any applicable law, regulation or legal process requires it, or where we believe disclosure is necessary to protect or enforce our rights.
We may also share your personal information with:
Service providers under contract who help with our business operations.
Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
We may disclose non-public personal information to unrelated parties in special cases when we have reason to believe that that disclosure is necessary to identify, contact, or bring legal action against a person or persons who may be causing injury to, or interference with, the rights or property of VeriTread (including the Site), computer users accessing the Site, or any third party. In addition, we may disclose information about individuals who access the Site to law enforcement agencies, judicial or government authorities, or to other individuals or entities in response to subpoenas, court orders, or other legal processes.
How We Protect and Store Your Personal Information
We store and process your personal information on our computers in the US where our facilities are located. We protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.
The Site is not intended for children under the age of 13. We do not knowingly collect personal information via our websites, applications, services, or tools from users in this age group.
If you are under the age of 13, please do not submit any personal information to the Site, or ask us to email you. If you are under the age of 18, you should get permission from a parent or guardian before you email the Site, contact the Site, attempt to use the Site, submit information to the Site, or ask us to email you.
Consent to processing:
Forum Selection and Choice of Law:
This Statement, which is an agreement between you and VeriTread, shall be governed by the laws of the State of Florida without regard to its conflict of law provisions. Any dispute or legal proceeding relating to or arising from this Statement or your use of our services will be adjudicated by a court of competent jurisdiction sitting in the state of Florida, County of Polk, and you and VeriTread expressly consent to the personal jurisdiction of the State and Federal courts sitting in Polk County, Florida.
California Privacy Rights
Beginning on January 1, 2005, California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to firstname.lastname@example.org.
What else should I know about my privacy?
You should be aware that if you voluntarily disclose personal information online in a public area, this information may be collected and used by others. We do not control the actions of our visitors and registered users. If you disclose personal information in a publicly accessible place in the Site, you do so at your own risk and you understand that your disclosed information may be collected and used by others to send you unsolicited messages, advertisements, or for other purposes. If you remove personal information from the Site, copies may remain viewable in cached and archived pages for a certain period of time and other users may have copied or stored your personal information.
Please remember that you are solely responsible for maintaining the secrecy of any password you use to register and you should always be careful and responsible whenever disclosing information online. Also, VeriTread may store personal information in locations outside the direct control of VeriTread (for instance, on servers or databases co-located with hosting providers). Although VeriTread uses reasonable efforts to safeguard the privacy of your personal information, transmissions made by means of the Internet cannot be made absolutely secure and are made at your own risk. VeriTread expressly disclaims any warranty that your personal information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. VeriTread assumes no liability for disclosure of data due to errors in transmission or unauthorized breach of our safeguards by third parties.
Acceptance of Privacy Statement
By using the VeriTread Site and our services, you signify your acceptance of this Statement. If you do not agree or are not comfortable with any policy described in this Statement, your only remedy is to discontinue use of the VeriTread Site and our services.
VeriTread reserves the right to change this Statement from time to time. The most current version of the policy will govern our use of your personal information. In the even that VeriTread, in its sole discretion, determines that updates to this Statement constitute a material change, we may inform you of such changes in a notice published via our service or send an email to the email address associated with your account. Notwithstanding the foregoing, VeriTread is under no obligation to notify you regarding changes to this policy, and thus you should periodically visit this page to review the then current Statement to which you are bound.
If you have questions or concerns about our specific policies, please send an e-mail to email@example.com.
LAST MODIFIED: March 12, 2013
This agreement (this “Agreement”) describes the terms and conditions applicable to your use of our services available under the VeriTread.com domain ("Site") offered by VeriTread, LLC ("VT"). Users of this Site will be referred to as ("You" or "User" or "Shipping Customer" or “Service Provider”, as applicable) herein.
Our services are available to individuals at least 18 years of age who therefore can enter into binding legal contracts. If You are a business entity You warrant that You have full authority to enter into binding legal contracts on behalf of the business entity. Our services are not available to minors or to Users who have been banned from this Site and its services. You agree that this Site is for services only and that the work provided will only involve services. You acknowledge that the services provided by this Site constitute a neutral venue where Shipping Customers may meet Service Providers; as such, we have no control over the quality, safety, or legal aspects of the transactions that may take place.
You agree that You will not use your participation with this Site as a means to sell, market and/or promote in any forum any type of goods or products or services, unless VT has granted You express written permission. You may not transfer or sell your rights to another party.
VT reserves the right to reject or terminate participation on this Site at any time with or without cause.
FOR SERVICE PROVIDERS
You also agree:
- You are a bona fide motor carrier or a driver for a motor carrier, freight broker (a.k.a. Third Party Logistics Provider (3PL)), non-vessel operating common carrier (a.k.a. NVOCC), or international freight forwarder (IFF), of a legal age to operate and to enter into an agreement of this nature.
- You agree to maintain all appropriate licenses, bonds, and levels of insurance, and will cease providing services immediately and notify VT if for any reason You no longer maintain such authority.
- You will not represent yourselves as operating under the authority of any company without express permission from such company.
- You will not enter into any transaction with a Shipping Customer without the appropriate carrier authority.
- If You are providing services as an international shipping company, such as a Non-Vessel Operating Common Carrier (a.k.a. NVOCC), or freight forwarders, You will have all special bonds in place and be authorized to conduct business by the Federal Maritime Commission (http://www.fmc.gov).
- You will not enter into a transaction to transport freight outside the geographic bounds of your carrier authority.
- You will not enter into a transaction to transport freight and/or equipment You are not authorized to transport.
- You agree to use this Site solely for your commercial purposes only and You will not reproduce, republish, resell, or distribute any information from this Site in any format, in whole or in part, for sale or commercial use by third parties.
- You will not use this Site for the purpose of competing with VT with respect to its services offered. You agree that VT will have the legal authority to seek damages or equitable relief for any violation.
- You agree not to allow non-registered users access to your account and will not share information from this Site with any non-authorized users.
- You will not resell or assign your rights or obligations.
- You agree that any violation of the above might result in the following:
- Immediate termination of your registration and access to this Site.
- VT availing itself of any legal remedy available under state and/or federal law. You also agree that if VT must seek legal action against You, You will be responsible for legal costs, including, without limitation, any applicable attorneys' fees.
- You further agree to conduct your business in an ethical manner and not engage in any illegal, deceptive, misleading or fraudulent practices.
If You are removed from this Site, You may petition to have your registration reinstated by submitting a written statement as to why You should be reinstated. You must include your contact information including your name, address, email address and reason(s) for reinstatement. Your reinstatement submission does not guarantee that You will be reinstated. VT does not have to provide a reason for any grant or denial or reinstatement.
You agree to maintain accurate contact information including a current mailing address, telephone number and email address as a condition of the use of this Site. By using this Site, You acknowledge that VT may record any data collected and/or telephone conversations with VT and its officers, directors, owners, managers, members, shareholders, agents, employees, and/or assigns for quality assurances purposes and for any other purpose deemed appropriate for future business.
You agree to be responsible for any information You provide via this Site to VT or other Users in the registration, shipping and transportation process.
VT acts as a passive conduit by offering this Site for any and all communications and/or distribution of information. VT has no control, editorial or otherwise, over any communication, information or the content of such communications within this Site posted by a User. VT does not warrant the accuracy or reliability of such communications and information, nor will VT act as a monitor over the content of such communications and information.
You agree to provide VT a royalty free, perpetual, irrevocable, non-exclusive license to exercise the copyright, publicity, and database rights that You have in your communications, information, and/or content.
You agree that You will not use personal information of other Users except in connection with legitimate VT business offered on this Site and You will not use any information to generate or to send spam.
VT will never ask specifically for your password. VT will ask "challenge" questions or use other appropriate means to verify User's identities to assist with the password resetting process.
VT reserves the right to terminate or suspend any User's account that abuses this policy, in VT's sole and absolute discretion.
You solely are responsible for any information You provide to VT or other Users in the registration and shipping process. Your personal information, including any shipment or trip listings, must be true, legal, accurate, and non-fraudulent. You agree that You will not provide contact information to other Users of this Site for the purpose of bypassing VT transaction fees and service costs.
You further warrant that any information You provide will be free of viruses, malware, and spam. You further warrant that You will not release, create, or cause to be created any automatic bots that may interfere with this Site.
You further warrant that any listings provided by You will not violate any federal, state or local law, statute, ordinance or regulation, or that will not violate the Prohibited Items List provided via United States Postal Services Publication 52 or any successor publication.
You expressly represent that You are the legitimate and rightful owner of a royalty free, perpetual, irrevocable, sub-licensable, non-exclusive license to use, distribute and reproduce such communications content and/or information.
You further warrant that any communication or content/ information:
- Will not violate any international, federal, state law, or statute.
- Will not infringe upon any third party's intellectual property rights, including, but not limited to, copyright, patent, or trademark rights.
- Will not contain any obscene, lewd, malicious, suggestive or pornographic content and shall not contain any content relating to hatred, sexual harassment, or sexual abuse of any particular individual, type of individual or societal group.
- Will not be libelous, harassing, or defamatory in nature. This includes making legal claims about VT and its officers, directors, shareholders, owners, managers, members, agents, employees and/or assigns.
- Will not contain any computer hardware or malicious software of any kind, to include, but not necessarily be limited to, viruses, Trojan horses, worms, or any other sort of computer programming that may interfere with the operation of this Site, or operation with any server connected via this Site.
- Will not scan or test the vulnerability or security of this Site.
- Will not create any liability for VT and/ or its officers, directors, owners, shareholders, managers, members, agents, employees and/or assigns.
- Will not link or post information from this Site without VT's express written permission.
VT reserves the right to keep records of all transactions and communications, including, but not limited to, any recordings of telephone calls, emails or other digital or written communications regarding Site activity, for administrative purposes.
COPYRIGHT COMPLIANCE POLICY
To ensure compliance with the Digital Millennium Copyright Act ("DMCA"), VT will take action on receipt of notice of alleged copyright infringement. If You are a copyright owner or representative of the owner and believe that a User has submitted or uploaded material that infringes upon your United States copyrights, You may submit notification in accordance to the DMCA by providing VT with the following information in writing:
- identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
- identification of the claimed infringing material and information reasonably sufficient to permit us to locate the material on this Site (such as the URL(s) of the claimed infringing material);
- information reasonably sufficient to permit us to contact You, such as an address, telephone number, and, if available, an email address;
- a statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- a statement by You, made under the penalty of perjury, that the above information in your notification is accurate and that You are the owner of an exclusive right that is allegedly infringed or are authorized to act on the owner's behalf; and
- your physical or electronic signature.
Please send all written correspondence of alleged infringements to: firstname.lastname@example.org.
You acknowledge that a fundamental service within this Site is User feedback. Therefore VT allows Users to rate the service received.
VT provides the ability for Users to rate services, whether positive, neutral, or negative along with a short comment about the User's experience. This allows other Users to read and evaluate whether or not to engage the services of another User. VT warrants that it has no control, editorial or otherwise, over the feedback left by Users.
Therefore, in order to preserve the integrity and value of this feedback capability, You agree that You will NOT:
- Cause, whether known or not, the improper influence of another User on this Site.
- Post and/or cut, paste, copy the content of User feedback from this Site to your own personal or business Site or another third party website.
- Attempt to gain feedback by receiving multiple feedback from a single User.
- Post or attempt to post, whether knowingly or not, by any means, a feedback report on your own User account.
VT will terminate or suspend a User's account if VT determines that the User is "shopping" or "price comparing" the loads available upon this Site.
VT prohibits Users from knowingly or purposefully attempting to circumvent VT by offering to other Users of listed shipments the ability to transport freight outside of this Site without the express written permission of VT. VT reserves the right to withhold such permission, in its sole discretion.
Off-site offers include, but are not limited to:
- Providing personal or business contact information for the sole purpose of soliciting or causing to be solicited any potential shipments that were originally listed on this Site.
- Using personal or business contact information, such as website domains, fax numbers, or email address obtained via this Site for the purpose of offering or circumventing VT and its services.
VT reserves the right to edit, amend, or delete any contact information, whether business or personal, that Users submit via this Site. VT further reserves the right to suspend or delete any User account due to off-Site communications or transactions.
VT reserves the right to seek any and all legal or equitable remedies that result from any off-Site communications to circumvent VT and the services provided by this Site.
Users will have several options to solicit bids when advertising a shipping load via this Site. These options include, but are not limited to:
- Public Reverse Auction – Service Providers are able to see each other's bids and continually out bid the other until the Shipping Customer accepts the winning bid.
- Blind Reverse Auction – Service Providers submit the best bid but are unable to view other Service Provider's bids.
- Book It Now – Service Providers have the option to select the reserve price set by the Shipping Customer to accept the bid and end the auction automatically.
- Direct Dispatch – Shipping Customer does not ask for any bids, but assigns the load to one Service Provider.[LM1]
In the event a User elects to have its shipping load advertised via a bidding style, the User agrees that VT is acting as a neutral venue where the Shipping Customers and Service Providers can meet and enter into agreements. VT is not involved in the actual transaction between the Shipping Customers and Service Providers. Where VT offers supporting information, such as transportation tips and tricks, general permit suggestions, load advising, and factory freight dimensions, such supporting information is provided as a convenience only. VT does not, and cannot guaranty the accuracy of this information.
VT will post the detailed profiles of Service Providers on this Site prior to acceptance of a bid. It will be in the sole discretion of the Shipping Customer to select an available carrier. VT does not warrant the accuracy of any carrier profile. VT warrants that it exerts no control over the quality, safety, or legal aspects of any transaction made via this Site. VT also does not warrant the licensure, insurance, and/ or registration of any carrier. VT only shares the information that is reported to this Site. VT also integrates with our own independent service providers in an attempt to validate profile information, to the extent practicable, reasonable and feasible. Registry Monitoring, which maintains insurance certificates and verifies insurance levels for Service Providers. [LM2] VT will also be including this information in the "Service Provider Profile". [LM3] VT is not, and will not, be responsible for any information provided from these third parties, and VT expressly disclaims any liability for the reposting of such information.
VT warrants that, as a neutral venue, it does not provide any endorsement of any carrier, including any of its affiliated companies that may be Service Providers, brokers, NVOCCs, or IFFs. You agree that VT is not responsible for assisting You in any transaction or selection of services. Further, due to the difficult nature of verifying information on the Internet, VT cannot confirm the identity or ability of a Shipping Customer to pay for the services provided. By using this Site, You agree that, because VT is not involved in the actual transaction between the Shipping Customer and the Shipping Provider, VT has no control over the accuracy of listings or the ability of the Shipping Provider to transport the load or the ability of the Shipping Customer to provide the load to be moved.
Upon selecting a Service Provider, the Shipping Customer agrees to hold VT and VT's officers, directors, owners, managers, members, shareholders, agents, employees, assigns, and licensed Internet partners, harmless for any delays, additional shipping costs, or cancellations by the Service Provider.
The load information provided on this Site is posted by independent shippers, and other third parties, and is not monitored by VT for content or accuracy. Load information includes but is not limited to, pick-up location and points of contact. Freight information refers to the commodity that is actually being hauled by the Service Provider. Freight information can come from independent shippers and other third parties and is not monitored by VT for content or accuracy. VT can provide manufacturer information from VT's equipment specifications database. Manufacturer's posted information may not always be accurate due to differing configurations of the equipment, or after market changes, and such information is not monitored by VT for content or accuracy. Fluids and fuel in the equipment, and other extraneous matter (including, but not limited to, mud, clay, sand, plant and tree debris, stray asphalt or concrete) may be present on any equipment, adding weight to the load. Also, in particular, equipment may have been modified, and may not correspond to the original manufacturer's specifications.
Service Providers will be provided information via a "Load Advisor" information section. This information is provided to the Service Provider from a combination of VT and other third parties. As a result of various sources, this information may not always be accurate. It is up to the Service Provider and User to verify the accuracy of all information prior to loading a machine or ordering permits.
For these reasons, VT highly recommends that Users accessing or relying upon load information contact the individual Shipping Customers anonymously through the website that have posted the load information in order to obtain final and confirmed load information. VT advises You to not rely solely upon the postings on this Site, and You agree to contact the Shipping Customers to obtain all load details before accepting the load. VT expressly disclaims any responsibility for inaccurate or incomplete information contained in the load postings.
Freight Estimator Tool: VT may provide a Freight Estimator Tool from time to time. This is designed to give a rough order magnitude freight cost estimate to a User in advance of purchasing equipment. VT expressly disclaims any responsibility for inaccurate or incomplete information contained in the Freight Estimator Tool.
Bill of Lading: VT may on behalf of the Service Provider generate a bill of lading ("BOL"). [LM4] This BOL is only issued out of convenience. VT expressly disclaims any responsibility for inaccurate or incomplete information contained in the BOL.
Shipper Matching Fees: If a User selects to list their load via the Auction Style[LM5] , a matching fee will be assessed. This fee is calculated as a percentage (%) of total transport costs. VT only assesses the matching fee, and any and all other costs shall be between the Service Provider and the Shipping Customer directly.
You further warrant that You will not:
- Cause another person, entity or agent to engage in any conduct, act or behavior intended to purposely circumvent or avoid any applicable fees charged by VT.
- Enter into any transaction with a User, including, but not limited to, letter of intent, memorandum of understanding, whether written or verbal, or formal or informal, that circumvents or avoids VT's absolute right to a fee for its services.
NO REFUNDS OR CANCELLATIONS
You understand that because our services are performed and delivered at the time of payment, no transactions may be cancelled after they have been initiated, and that VT shall have no obligation to refund any payments that You may make in connection with any transaction that You initiate for any reason.
You expressly warrant that You are the owner/ lessee with sufficient vested rights to all equipment that You want to transport. You must legally be able to transport the equipment You list on this Site and/or solicit offers for the equipment to be moved throughout commerce.
INTELLECTUAL PROPERTY RIGHTS
The trademarks, logos and service marks (collectively, “Marks”) owned by VT, whether registered or unregistered, may not be used in connection with any product or service unless VT expressly grants such a right via a written licensing agreement. Nothing contained on this Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Marks without the express written permission of VT, its licensors or suppliers, or the third party owner of any such Marks. Unauthorized usage of any Mark is prohibited, and VT will aggressively enforce its intellectual property rights, including, but not limited to, all legal damages and equitable remedies.
LINKS TO THIRD PARTY SITES
VT shall have the right to list any third party sites and links within this Site. VT is not responsible for the content of any websites owned or operated by third parties.
DISCLAIMER AND LIMITATION OF LIABILITY
THIS SITE AND ALL CONTENT DISTRIBUTED AND TRANSMITTED ARE ON AN "AS-IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILTY OR FITNESS OR A PARTICULAR PURPOSE. VT IS NOT RESPONSIBLE OR LIABLE FOR ANY INFECTIONS, VIRUSES AND/OR CONTAMINATION OF YOUR SYSTEM. VT FURTHER DISCLAIMS ANY LIABLITY FOR ANY DELAYS, INACCURACIES, ERRORS OR OMISSIONS ARISING OUT OF YOUR USE OF THE SITE OR WITH RESPECT TO CONTENT ON THE SITE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VT AND ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREOLDERS, OWNERS, MANAGERS, MEMBERS, AGENTS, EMPLOYEES AND ASSIGNS WILL NOT BE RESPONSIBLE FOR ANY DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO, COMPENSATORY, CONSEQUENTIAL, INCIDENTIAL, INDIRECT, SPECIAL OR SIMILAR DAMAGES, THAT MAY RESULT DIRECTLY OR INDIRECTLY FROM THE USE OF, OR THE INABILITY TO USE, THE SITE AND/OR THE SERVICES OR INFORMATION PROVIDED BY VT AND/OR THIRD PARTIES.
Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to You. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.
VT may suspend or terminate your account if we suspect that You have engaged in fraudulent activity in connection with this Site. Users engaged in soliciting a price quote for a move or bidding on services related to a move may not manipulate the bid price for any shipment or interfere with other Users' listings or transactions.
You agree to indemnify, defend and hold VT and its affiliates and their respective officers, directors, shareholders, owners, managers, members, agents, partners, employees and assigns harmless from and against any and all claims, liability, losses, costs, including, but not limited to, attorney's fees and any such other fees, arising out of your use of, or the inability to use, the Site and/or the services or information provided by VT and/or third parties. VT reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by You and You hereby agree to cooperate with VT in asserting any available defenses.
VT is not responsible for disputes between Shipping Customers and Service Providers.
Last updated: August 2014